the stay you love + perks
This is not another hotel loyalty programme. There are no points to collect. No weird levels to achieve. mycitizenM is a simple membership – just sign up once to enjoy discounts and perks. And when you upgrade to mycitizenM+ for a small monthly fee, you unlock a whole load of goodies for A WHOLE YEAR! See the difference below.
No points to collect. No sneaky clauses. Just a free membership with free perks.
- best price guarantee
- exclusive deals
- 'refer a friend' rewards
- full use of the citizenM app
free sign up at any time
sign up
Do you want more, more, MORE? This is the membership for you: all the perks of mycitizenM, plus much more. Carpe diem, savvy citizen!
- best price guarantee
- 'refer a friend' rewards
- early access to sales
- full use of the citizenM app
- extra 10% off, ALWAYS
- guaranteed room (48 hrs notice)
- free late check-out & premium view
- 10% off food and drink (excluding breakfast)*
$12 / £9 / €10 / month
buy nowthe + side to upgrading
extra 10% off, always
Why pay more elsewhere? Get an extra 10% off our regular rates on every stay, always (discount does not apply to sales).
10% off food and drink*
Member perk! Enjoy 10% off food and drink (excluding breakfast). Just show your active member badge in the app when you order.
free late-check out
If there's nowhere you need to be, switch to 'lazy cat' mode and hit that snooze button! Late check-out is always subject to availability.
guarantee a room
Spare yourself the search for a hotel during peak travel seasons. Choose mycitizenM+ to guarantee a hotel room in every city we call home – for A WHOLE YEAR! Just book at least 2 days before your intended stay.
free premium room views
Windows like ours are best enjoyed with epic views. Luckily, they're included in cities like London and LA when you upgrade to mycitizenM+. Premium room views are subject to availability.
member-only events and deals
Secure your spot on the exclusive guestlist for all our members-only events. When you save on sleep, you can spend on shopping, sightseeing, a second (or third) cocktail…
unlock the ultimate app experience
Get the full version of the citizenM app to manage your entire stay, control your room and uncover local hotspots in every city. It’s superpowers for your phone!
late check-out with every stay
Free late check-out is always subject to availability (it's included in your booking). Late check-out time for all hotels - 2.00 PM
free premium room view
Premium room views are always subject to availability and are in:
Tower of London
Paris Gare De Lyon
Geneva
New York Bowery
New York Times Square
Boston
Los Angeles
Taipei North Gate
They're the best view of each hotel from a room on a middle to high floor – perfect for photos.
all the stuff you want to know
What is mycitizenM+?
It's a hotel membership with all the perks of a loyalty programme (discounts on every stay, guaranteed rooms, ‘first in queue’ service) without the weird levels and points to collect. Sign up for only $12 / €10 / £9 a month and save instantly.
How do I sign up?
Just click one of the red 'upgrade' buttons above to get started. It'll only take a minute.
When do I pay?
We made it really easy for you to buy this membership while you're booking your next stay. You'll pay for your membership fee first, then continue your booking and pay for your stay with the discount applied.
How long am I signing up for?
It is a 12-month membership (starting from the day you buy it) and is paid monthly. If you'd like to cancel it, you have 14 days from your starting date. Hit the chat support button in the bottom-right corner of your screen to get started – or use WhatsApp at +44 744 417 1707.
How do I cancel mycitizenM+ membership?
If you started without a promo code (or a Free Trial), you have 14 days from your starting date to cancel your mycitizenM+ membership.
If you started with a promo code (or a Free Trial), you can cancel your mycitizenM+ membership anytime before the end of your free trial period.
There are two ways to cancel:
- Do it yourself - log into your citizenM account (top right corner of the website) and go to the 'membership' section
- Let us help - hit the chat support button in the bottom right corner of your screen to chat with us – or use WhatsApp at +44 744 417 1707 (text only)
During cancellation, you will see the cancellation conditions which apply to your membership (remaining length of time etc).
How do I use my food and drink discount?
Download our free app, log in to your mycitizenM+ account and tap on ''profile''. You’ll see the mycitizenM+ badge under your name. Show this to the ambassador every time you order to let them know you're an active member. They'll apply the 10% discount to your purchase (excluding breakfast). Easy peasy!
Local restrictions may apply for alcoholic beverages.
Is the food & drink discount automatically added to my orders?
No – remember to show your active member badge every time you order to get 10% off. If you forget, we won’t be able to give you the discount afterwards.
I have more questions!
You have questions, we have answers! Read the full EU terms & conditions here, or the full USA terms & conditions here.
Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans.
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