San Francisco Union Square hotel
Legend has it – given a good plan and good shoes – you could see all major SF sights in just one day. It sure seems possible in a city 47 square miles in size. But... why hurry a good thing? Don't be a tourist – be a mobile citizen. Book a night (or three) of California dreamin' in a giant citizenM bed and take your time.
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citizenM San Francisco Union Square hotel
72 Ellis Street
San Francisco CA 94102
- San Francisco Airport (SFO) - 30 min metro
- Caltrain Train Station - 20 min walk
- Union Square - 5 min walk
in your room
You won't get lost in our rooms – but you may get lost in your giant XL bed, perfect for 2 adults to share.
got the app?
Pilot your room using our free app. And that’s just one of the app superpowers – use it to book a room, check-in/out, browse our menus and more. Download now.
- adjust lights & blinds
- browse TV channels
- control temperature
at this hotel
- check-in after 2.00 PM
- check-out by 11.00 AM
- kiosk / app check-in
- luggage storage (if space available)
- 24/7 guest service
- cashless payments
- ironing rooms
- collectionM shop
- no parking (scroll down to 'good to know' for alternatives)
- only service pets allowed
- canteenM bar
- 24/7 food & drinks
- buffet breakfast
6.00 - 11.00 AM
- superfast free Wi-Fi
- stylish living room
- world-class art
- lots of books to browse
- iMacs for guest use
- 24/7 gym
- huge XL king-size bed
- European cotton sheets
- world's fluffiest pillows
- coloured mood lights
- sound-proof windows
- widescreen smart TV
- superfast free Wi-Fi
- blackout blinds
- control lights, blinds, TV with app or tablet
- jungle-like power shower
- huge, soft, luxury towels
- AM / PM shower gels
- full-size hair dryer
- lovely hand soap
- max 2 people per room
- avg room size 14 sq m
- all rooms the same
- wall-to-wall window
- accessible rooms
- phone with VoIP rates
- air conditioning
good to knowAll you need to know Parking, sleeping, eating and other fun at citizenM.
How do I get to the hotel?
What's your address?
citizenM San Francisco Union Square
72 Ellis Street
94102 San Francisco
Do you have a shuttle?
Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.
Do you have parking at the hotel?
Is there parking at citizenM San Francisco Union Square?
citizenM San Francisco Union Square hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby.
Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.
You might consider the O'Farrell/Ellis Garage, located at 123 O'Farrell St, San Francisco, CA 94102.
- Next door to the hotel
This garage is not associated with citizenM, so prices and restrictions are subject to change.
How do I check in/check out?
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).
International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.
The name on the credit card used to check-in must match the photo ID shown.
What is the check out time?
Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2.00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.
What can I find at the hotel?
Can you store my luggage?
We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.
Can I arrange a surprise?
In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
Do you have a gym ?
Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.
What and when can I eat?
Can I see your menu?
Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)
What are the breakfast times and price?
Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 19.95 USD (+taxes). Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
Do you provide lunch and dinner?
Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.
kind to the planet – the citizenM way
Our ESG focus: operating and building healthier, greener hotels; doing the right thing for our people and communities; and sharing transparent information about our activities with the world. The highlights:
- third-party green building certifications
- ‘no single-use’ plastics policy
- water conservation & refill stations
- on-site recycling
- choice-based housekeeping
- local community and charity activities
- employee survey & career development
- active company diversity committee
- human rights policy and training
- transparent reporting on our ESG actions