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to all those who disrupt the boring

ready to join the change?

The world of hospitality is changing. No more standard scripts or experiences. Let’s be surprising, connecting, touching and real. Let’s collaborate and innovate. Most importantly, let’s have fun while doing it!

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freedom within a framework

Work from home and never see your colleagues? Forced back to the office 5 days a week like it’s 2019? Neither of those sounds like a good time to us - so we have ‘freedom within a framework.’ With a green light from your team and good wifi, everything mentioned on the right is possible.

parties, pastries and Portugal
parties, pastries and Portugal

good times

Work is serious business, but it’s also fun. Think: ping pong and football tournaments, team outings in F1 simulators, museum experiences, coffee and cocktail barbeques, and special award ceremonies. When we celebrate, we make sure it’s not just another office party. Trust us, you won’t get bored.

let your talent travel
let your talent travel

choose your own journey

Careers at citizenM are more like climbing walls and less like corporate ladders. We help you on your journey – vertical, horizontal, exploratory (or a combo of all three) – but you own your own career path.

In 2021, 91 employees moved to a new position in our company, from hotels to the office, to different departments and across oceans.

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meet the teams

Tech

What is your department's purpose within citizenM?

To support and provide tech solutions for individuals and teams, and to be a trusted partner for all the business technology needs of the most digital hotel in the world.

 

What makes your team unique?

We translate technical needs into concrete actions. We can speak geek with other techies who speak geek. We like to help and believe we are fun.

 

Why should someone join your team? ‘30 second elevator pitch’

We eat challenges for breakfast. Coding, building apps and looking at automation makes our hearts skip a beat (of excitement). We enjoy discovering new things and we don't quit until we get to the deepest recesses of the technology we are working with. Does this sound like you? Then, welcome to our tech family!

CX

What is your department's purpose within citizenM?

To reach 1 million engaged members as the number one choice for hotel for conscious travelers. We deliver a journey toward a better world; one where we provide the best CX experience in the world.
We will also keep unleashing cool, new business ideas to boost our travelers' experience.

 

What makes your team unique?

We are a talented and creative crew who develop all sorts of tools to give our guests an intuitive and inspiring experience. Ultimately we want to enrich modern travelers' lifestyles in the big cities of the world, from their first stay to every stay after.

 

Why should someone join your team? ‘30 second elevator pitch’

Are you a citizen of the world who loves digital challenges? Do you want to drive innovation to make citizenM the hotel! 'home' of the future? Then join us and be part of the journey!

Brand & Communications

What is your department's purpose within citizenM?

A brand is like a human being -- with DNA, values and a full blown personality. Our team brings the brand to life so that it can connect with our guests. Our purpose is to make sure that everything we do -- from our design, tone of voice and events -- stays true to our values, our manifesto, and our mission.

 

What makes your team unique?

We are a diverse team, with members from all over the world. We are storytellers, with each individual adding their own flavour to the citizenM experience.

Our team are agile members of the company, supporting all departments across the citizenM world to stay relevant and disruptive.

We are involved end-to-end, from the conception of a hotel to its operations. We thrive on creative and unique execution.

 

Why should someone join your team? ‘30 second elevator pitch’

Joining our team empowers you to guard and strengthen a truly global brand. You will gain insight as to how a business grows, while staying true to its original brand promise.

Commercial & Growth

What is your department's purpose within citizenM?

To disrupt and innovate all things commercial: sales, marketing, e-commerce, distribution, partnerships, revenue management... you get the picture!

 

What makes your team unique?

We have a central mindset with a global reach. We strive to have raving colleagues, guests and shareholders through data, systems, talent and partnerships. While the rest of the hospitality industry is typically very fragmented, we do everything under one roof and in a centralised manner.

 

Why should someone join your team? ‘30 second elevator pitch’

Join our team and get exposed to a constant mix of art versus science, tactical versus. strategic and short-term versus long-term thinking.

There is ongoing collaboration with the product teams and opportunities to develop deep understsanding of how to run a sustainable global business.

Operations

What is your department's purpose within citizenM?

To bring our unique citizenM culture and hotel experience to life in the hotels. Our aim is to create raving fans through authentic human connections, exceptional products and flawless customer service.

 

What makes your team unique?

We have fun every day and we are passionate about creating happiness and placing our guests at the heart of everything we do. We believe that by meeting the needs of our guests and colleagues, we can create both personal and financial magic.

 

Why should someone join your team? ‘30 second elevator pitch’

We're rebels with a cause -- tearing up traditional hospitality industry rules, freeing our people to simply be themselves, emotionally connecting with guests while being supported by radical technology. Through our growth and unique model, we offer a global passport to travel the world, do the right thing and experience professional growth and personal happiness.

Finance

What is your department's purpose within citizenM?

We are focused on creating value and growth for the company, our team and for ourselves in In everything we do and develop.

 

What makes your team unique?

As finance team we oversee the entire business and financial operations of citizenM and facilitate (financial) decision making. We are frontrunners in new technologies and herewith create relentless efficient finance processes. We enjoy being the spider in the web and know how to connect the financial dots, whether this is at operational or strategic level.

 

Why should someone join your team? ‘30 second elevator pitch’

For you, as finance professional, we are offering you an unique work experience. Not only do we have our own owner-operator business model, but also a strong development portfolio; blue chip shareholders and a significant growth forecasted for the next years. Together with a fun team we are the financial gate-keepers of the entire global performance whilst being focused on adding value.

HR & LD

What is your department's purpose within citizenM?

We grow our culture as we grow as a company. We protect the things that make us unique. From hiring day to retiring day and all those in-between days. Turning words into actions, because much like our citizens, we want our employess to feel valued, inspired, and at home at citizenM.

 

What makes your team unique?

Our team is unique as each member has the ability to focus on what they are truly passionate about, from systems to recruitment to learning & development and the employee value proposiition. We then come together as a wholebrain team to ensure employee happiness, innovate systems and turn the "traditional" HR approach on it's head to be authentically human. We are creative problem solvers who listen and act.

 

Why should someone join your team? ‘30 second elevator pitch’

Working with us will inspire you to wake up with a purpose and bring value to all our amazing employees, to ensure they feel heard and taken care of so they can reach their full potential, while you reach yours.

ESG

What is your department's purpose within citizenM?

At citizenM, we have a vision to influence positive change in a world where we are simply guests. We are focused on embedding Environmental Social Governance actions and practices throughout our business, we want to be the most valuable hotel in the world and that means upholding high ESG standards from the way we build to how we operate and look after our people to engaging our guests and local communities.

 

What makes your team unique?

The ESG team focus on bringing value to the business through an authentic ESG strategy and projects that are good for the planet, people and the business. We have a unique set of skills and backgrounds that enable us to drive real change in the business. From engaging our guests and employees in charitable actions, to human rights, building sustainable buildings to measuring our green house gas emissions. Our strategy is built in to the companies strategic plan and we have set ourselves big goals for the future. The team has over 35 years of ESG experience in diiferent areas.

 

Why should someone join your team? ‘30 second elevator pitch’

The ESG team are a passionate team of do gooders! We are never standing still and we welcome changemakers that can drive meaningful credible impacts with all citizenM departments!

Business Intelligence & Data Analytics

What is your department's purpose within citizenM?

To facilitate data driven decision making across the organization in order to create value and positively improve the guest experience, by delivering insights and driving data maturity within the business.

 

What makes your team unique?

We are a team of passionate data professionals that like to work with the business to provide insights and solve complex puzzles. Our involvement in all data topics across the organization creates a unique opportunity to conceptually connect the dots between all disciplines. The usage of our data enables us to make a difference on everything we do as a company, from developing our hotels, to improving the digital and in-hotel guest experience to optimizing our commercial performance. 

 

Why should someone join your team? ‘30 second elevator pitch’

We are a fresh, fun and multi-national and fast-growing team of data professionals, with a passion for insights and driving change. Are you excited about data, do you have a thirst for knowledge and are you eager to help us increase data maturity in an inspiring global company? Who you gonna call?

D&I

What is your department's purpose within citizenM?

Our primary focus is the growth of citizenM's hotel portfolio, adding new projects to the portfolio. Rock'n rollout! Additionally D&I team maximizes the real estate value of the existing portfolio.

 

What makes your team unique?

We are a group of real estate professionals within a hotel company. Most hotel brands are following an asset light strategy while citizenM prefers to invest in its real estate.

To accomplish this, we have a full commercial property development team inhouse which sources opportunities, negotiates deals, creates amazing design and ensures it is constructed according to plan.

The D&I team is mainly active in the sourcing and negotiations but also works closely together with all other departments to at the end maximize the value of the company. Working for a truly global hotel real estate development and investment company is quite unique!

 

Why should someone join your team? ‘30 second elevator pitch’

Each new hotel starts with the D&I team. We are scouting for the next citizenM hotel project, negotiating the deal, jointly with all internal stakeholders maximizing the value of the future hotel design, managing the due diligence process, arranging invetsment committee approvals and, when everything is successful, closing of the transaction.

If you have a passion for real estate, a curious analytical mind, enjoy cracking complex Excel formulas and have an eye for creating company value, the D&I team is the right step in your career.

Design

What is your department's purpose within citizenM?

We drive the physical guest experience, aesthetics and functionality of citizenM hotels.

We drive design excellency by providing efficient and standardized designs, within the agreed time frame, allowing quicker time to market and construciton period, while providing high quality design and end product.

 

What makes your team unique?

We are a diverse team of designers with different kinds of expertese: creative design, architecture, product developement and design management. we are passionate about our brand and strive to find new expressions of it in all our new hotel designs.

Our team speads across all cM offices and is a mix of many differnet nationalities.

 

Why should someone join your team? ‘30 second elevator pitch’

Join us if you are looking for a creative team which is not only focused on bold aesthetics but also on smart efficiency and innovative ways of getting work done.

At cM Design you get to see the full picture: our team participates in all stages of the design and build process. From new guest experiences all the way through to completion of a new hotel.

PMT

What is your department's purpose within citizenM?

Accelerate viable and sustainable growth of citizenM by rolling out in prime metropolitain locations and herewith increasing long term returns for our shareholders.

 

What makes your team unique?

With a small team developing assets in a value of 1.6Billion,in multiple countries, over three time zones and keeping the same quality of a standardized product, maximizing previous experiences and implementing them into our future projects.

 

Why should someone join your team? ‘30 second elevator pitch’

If you like to create something totally new, which didn't excist before and are capable to perform under stress, like to travel, want to experience new cultures in different cities and you like to create something which will be visible to everyone for the next 50 years. Welcome!!

 

Procurement

What is your department's purpose within citizenM?

We bring an "outside view" to inside cM. Our work involves the deep understanding of business needs and aligning it with an effective external sourcing strategy for everything that we engage 3rd parties for.

In a nutshell we make sure we are maximizing our expediture, with a focus on the total cost of ownership and driving the best value proposition from our suppliers.

 

What makes your team unique?

We are a small team that get to "surf" the organization globally. We work across all the teams within cM and therefore get to see an end to end view of everything we do.

One day you may get to work on the development of a new hotel and the other you get to work on maximizing the efficiency of the operations.

 

Why should someone join your team? ‘30 second elevator pitch’

We develop a broad skill set; project management, commercial, analytical, storytelling and will see many different parts of the business. You can develop to be a lifelong procurement professional or use as a launch pad to work in other teams.