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follow your dreams, not service scripts

make the world feel at home

We are who we are because of our people, who make the world feel at home from Amsterdam to Taipei. Our ambassadors are hired to be 100% themselves. Skills we can teach; personalities not so much. Do you get energy from making others smile? This might be the place for you!

view our vacancies
let’s meet the real you

how we hire

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Like any star, our ambassadors are cast rather than interviewed. Casting Days bring together a diverse group of people for an energetic workshop in which we share stories, do assignments and collaborate with one another. We are looking for people who match our values and are naturally caring.

citizenM welcomes you all
citizenM welcomes you all

the stars of our show

Doormen in silly hats, receptionists who talk from a script? You won’t find them at any citizenM hotel. We have ambassadors -- wonderful, warm people who are champion multitaskers. 

what's it like?

home

Our hotels are designed to feel like home. Comfy living rooms have plenty of sitting areas, books to read, and art to admire. Our signature bar is a social hub for guests to meet.
Curated playlists, scents, art and Vitra furniture add contemporary style to the friendly vibe.

empowered

Our ambassadors are set up for success through our support offices and our user-friendly technology.

Be a friendly human and make someone’s day.

always growing

At citizenM, feedback is a gift and we are always learning. It’s a great place to springboard your career and grow your confidence.

Our hotel teams can look at our internal job board anytime for growth opportunities at our hotels and support offices.

never boring

Every day is different.

As an ambassador, you get to do it all. Welcome guests, help with check-in, be a barista, recommend cool spots in the city, set up breakfast or shake a cocktail.

love the perks & the rewards

Our teams work hard and contribute enormously to the growth of citizenM. Reward and recognition are important to keep energised and motivated. Check out these perks.

flexible schedules

We don’t only want you to have an awesome job, we want you to have an awesome life. Our smart scheduling algorithm takes people's shift preferences in account, while making sure every shift has the right coverage.

fuel your days with food & drinks

You need the right energy to feel great on the job. We give you free food and drinks during your shift. And we don’t mean an apple and a pack of crackers -- you are as important to us as our guests so you get to eat what they eat.

performance rewards

Ambassadors and assistant managers can earn a monthly bonus on top of their salaries through our performance rewards scheme.

experience nights

Employees enjoy unlimited hotel stays and discounted rates for their friends and family. Experience a new city, fluffy pillows, XL beds and meet ambassadors in other neighbourhoods and countries.

full training

All employees go through a 3-month immersion programme, which covers our company history and culture, and hands-on barista, systems, cocktail and F&B training. A citizenM buddy will be close by to guide you!

80%

of ambassadors who joined our leadership programme upskilled to new positions

let your talent travel
let your talent travel

choose your own journey

Careers at citizenM are more like climbing walls and less like corporate ladders. We help you on your journey -- vertical, horizontal, exploratory (or a combo of all three) -- but you own your own career path.

In 2021, 91 employees moved to a new position in our company, from hotels to the office, to different departments and across oceans.

81%

of hotel employees are happy to work at citizenM

togetherness, parties, connection
togetherness, parties, connection

good times

We want you to feel supported. When we open a new hotel, we fly in a star team to help out and even have them take over, while you enjoy the opening party with your new colleagues. The same goes for our yearly team events!

The togetherness you’ll feel at the hotel is amazing. And because all hotels have the same values and systems, you can work in different cities, states and countries no problemo! The world is your home, with fellow ambassadors to welcome you.