welcome to the hotel that changed hotels

Forget long queues! Checking in at citizenM takes less than a minute. Use our free global app to check in before you arrive, or use our kiosks on arrival. Want a contactless stay? Use our app to open doors, order food and drink, schedule housekeeping and control your room ambience.

Instead of lifeless lobbies, we have living rooms with art, books, workspaces and iMacs. In the middle of it all is canteenM: where we serve food and drink 24/7. Need a meeting room? Book *societyM, where creativity flows as freely as coffee.

*only available at some hotels

We call our hotel team ‘ambassadors’. They’re the face of citizenM and some of the friendliest people you’ll ever meet! They're baristas by day, mixologists by night. They’re multitasking heroes who’ll never say "that’s not my job" and send you somewhere else.

Earth without ‘art’ is just ‘eh’ – don’t you agree? Rattan Chadha, our founder and a contemporary art collector does. So every citizenM hotel exhibits pieces from budding and thriving artists local to the cities we're in. It's just one way we support our local communities.

It's your citizenM room. Instead of paying for what you don't need (trouser presses and chocolates on your pillow), you get the best of what matters: a smart TV, steamy rain shower, superfast free Wi-Fi, and a HUGE bed you'll never want to leave. There's even a MoodPad tablet to control your room ambience. Neat, huh?

What's a room without a huge window? Yes, we have guestrooms with spectacular skyline views! And if you're one for cocktails and stargazing, choose a citizenM hotel with a cloudM rooftop bar. We have them in New York, Washington DC, London and Paris with more coming soon.