Los Angeles... it's got some big stuff. Big signs (HOLLYWOOD). Big names (all those celebs). In-N-Out Burger (they call it a 4x4). And now – big, huge beds for all mobile citizens of the world! The new citizenM Los Angeles Downtown hotel is open at South Spring Street and West 4th Street. Book today and dream big.
Gold isn't just for Academy Award winners – it's also for our hotel! citizenM Los Angeles Downtown is pursuing an LEED Gold certification. We're a feel-good hotel for all world travellers who want to do good for the planet.
Book direct and pick the mycitizenM rate to save at least 6% off your stay. All you need is a free membership (get it while you book, it's easy).
citizenM Los Angeles Downtown hotel
361 S Spring Street
Los Angeles CA 90013
- Los Angeles International Airport (LAX) - 19 mi
- Union Station - 1.4 mi
- Los Angeles City Hall - 0.4 mi
You won't get lost in our rooms – but you may get lost in your giant XL bed, perfect for 2 adults to share.
Pilot your room using our free app. And that’s just one of the app superpowers – use it to book a room, check-in/out, browse our menus and more. Download now.
- adjust lights & blinds
- browse TV channels
- control temperature
- check-in after 2.00 PM
- check-out by 11.00 AM
- kiosk / app check-in
- luggage storage (if space available)
- 24/7 guest service
- cashless payments
- ironing rooms
- collectionM shop
- no parking (scroll down to 'good to know' for alternatives)
- only service pets allowed
- canteenM bar
- 24/7 food & drinks
- buffet breakfast
6.00 - 11.00 AM
- superfast free Wi-Fi
- stylish living room
- societyM meeting rooms
- world-class art
- lots of books to browse
- iMacs for guest use
- huge XL king-size bed
- European cotton sheets
- world's fluffiest pillows
- coloured mood lights
- sound-proof windows
- widescreen smart TV
- superfast free Wi-Fi
- blackout blinds
- control lights, blinds, TV with app or tablet
- jungle-like power shower
- huge, soft, luxury towels
- AM / PM shower gels
- full-size hair dryer
- lovely hand soap
- max 2 people per room
- avg room size 14 sq m
- all rooms the same
- wall-to-wall window
- accessible rooms
- phone with VoIP rates
- air conditioning
good to knowParking, sleeping, eating and other fun at citizenM.
How do I get to the hotel?
What's your address?
citizenM Los Angeles Downtown
361 S. Spring Street
Los Angeles 90013
Do you have a shuttle?
Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.
How do I check in/check out?
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).
International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.
The name on the credit card used to check-in must match the photo ID shown.
What is the check out time?
Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a GUARANTEED late check-out until 2.00 PM for an extra 39 USD (+ taxes) during booking or check-in. It is possible to add late check-out during your stay, but it is subject to room availability and NOT guaranteed.
Is it possible to... ? (yes, we do have a few house rules)
Can I pay with cash at the hotel?
Can I smoke inside the room ?
citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.
How old do I have to be to stay at citizenM?
Europe, USA and Asia - all guests must be 18 years old or older to book a room and stay at citizenM (this includes the second guest in the room). Guests under 18 years old can only stay with a parent or legal guardian. You will be asked to present photo ID at check-in.
To visit our cloudM rooftop bars in the USA, you must be 21 years old or older. For cloudM rooftop bars in Europe, you must be 18 years old or older.
Do you allow pets in the hotel?
Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.
Can I receive mail and packages to the hotel?
We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.
All packages and letters received before your arrival or after your departure will be returned.
What type of rooms do you have?
What kind of rooms do you have?
We have only one kind of room – the perfect one! See what we have to offer here.
Do you have twin beds?
Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.
Do you have family rooms or rooms with connecting doors?
We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.
Do you have disabled access rooms?
Yes, we have disabled accessible rooms. If you need one, please let us know here.
Do you have rooms suitable for guests with allergies?
Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.
Do you have parking at the hotel?
Is there parking at citizenM Los Angeles Downtown?
citizenM Los Angeles Downtown hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby.
Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.
You might consider the garage at Broadway Spring Center - 333 S Spring St, Los Angeles, CA 90013.
- next door to hotel
- $38 overnight
- $21 approx. per visit
- no in and out privileges
- has 24 hour security
The garage is not affiliated with citizenM, so prices are subject to change.
What can I find in the room?
Do you have an ironing board in the room?
There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.
Do you provide extra beds or baby cots?
Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.
Do you have a hairdryer in the room?
Every room has a powerful hairdryer (it's hiding under the sink).
Do you provide toiletries?
You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need.
Do you have a safe inside the room?
There is a safe for your valuables in every room – either in the closet or under the bed.
It there a private toilet and shower in the room?
Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).
Do you have bathtubs?
There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).
Is there Wi-Fi in the rooms ?
Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.
Do you have windows that open?
For security and soundproofing reasons, the windows in our rooms do not open.
What’s on TV?
Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is both AirPlay and Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast.
What can I find at the hotel?
Can you store my luggage?
We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.
Can I arrange a surprise?
In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
Do you have a gym ?
Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.
What and when can I eat?
Can I see your menu?
Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)
What are the breakfast times and price?
Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 19.95 USD (+taxes). Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more. Unlimited barista-made coffee, lovely tea and hot chocolate are free all day long with every buffet breakfast purchase.
Do you provide lunch and dinner?
Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.
Our ESG focus: operating and building healthier, greener hotels; doing the right thing for our people and communities; and sharing transparent information about our activities with the world. The highlights:
- hotels powered by green electricity
- third-party green building certifications
- ‘no single-use’ plastics policy
- water conservation & refill stations
- on-site recycling
- choice-based housekeeping
- local community and charity activities
- employee survey & career development
- active company diversity committee
- human rights policy and training
- transparent reporting on our ESG actions