Can I cancel or modify my booking?
Yes you can, depending on the rate you pick. Most of our rates come with free cancellations or changes until arrival day (there are a few exceptions). The policy for each rate is clearly shown while you book, so you won't miss it.
What happens if you suspect someone has coronavirus while staying at citizenM?
In case of a suspected infection, we have protocols in place to deal with it efficiently. Communication will be immediate and clear to hotel guests and staff.
Do I have to wear a mask during my stay?
Masks are required in line with local regulations and change per country, sometimes per city. Please ask an ambassador for the latest rules when you arrive.